Medical Office Administrator

Medical Office Administrators (MOAs), work in doctor’s offices, clinics and other related medical services.  Working as an MOA requires specialized training in fields like anatomy, pharmacology, document handling, referrals and billing to accompany other administrative skills.

The MOA program at Ridge Meadows College is a two semester, 28-credit program.  The program contains a foundation of basic office skills, office administrative software, communication, customer service, and specialized field-related training.  A practicum is included at the end of the program.

Now accepting Fall applications.
To view the MOA Fall schedule, click here.
To view the Booking Clerk schedule, click here.

To view the MOA and Booking Clerk textbook list, click here.
**Textbooks are mandatory for those classes that require them.


Academic Requirements:

  • Completion of Grade 12 (or equivalent) or 19 years of age or older.

English Language Requirement:

  • Completion of English 12, or equivalent, or a satisfactory demonstration of written and verbal English ability as determined by the College (View the college’s complete English Language Requirements)

Application Requirements:

  • Completion of Application Form
  • Letter of Interest
  • Criminal Record Check (CRC)
  • Immunization Declaration

Apply Now



September Intake (2024)

  • Applications now open!

Program Fees

Program Fees for 2024-25 are as follows:

  • Application Fee: $30
  • Total Tuition: $5,933
  • Technology & Library fee: $50 per semester, when enrolled in studies.
  • Textbook’s extra and purchased by students.

Course Instalment Plans (CIPs) to pay program fees monthly, are available for students meeting certain conditions.  This program is not applicable for student loans.

Course CodeCourse NameCourse HoursCost
ADMN 1200Medical Administrative Procedures45$609Become familiar with common administrative procedures for the medical office. Learn to effectively communicate with doctors and patients through multiple mediums including phone, email, and letters. Learn to manage computerized scheduling systems and handle student data and filing.
ADMN 1211Anatomy and Terminology 145$609Expand knowledge of anatomy and physiology and understand medical vocabulary used in every day medical office situations. Includes information on working in all medical environments from medical offices, extended health care service offices or hospitals. Level 1 includes an introduction to medical terminology, the cardiovascular system, blood, the respiratory system, the lymphatic system, the digestive system, the urinary system, the reproductive system and the endocrine system.
BCAP 1100Microsoft Word - Level 130$406In this course you will master Word essential skills; a "must have" for the office to the warehouse environment, to create professional looking documents. In this comprehensive program, you will be using Microsoft® certified manuals to learn how to efficiently use the ribbon to format and edit documents, password protect documents, apply text and paragraph styles, set tabs, indents, section breaks, bullets and lists, create tables, columns and text boxes, insert and manipulate pictures and shapes, add watermarks, headers, footers, tables of contents, reference use and much more.
HESA 1400Practitioner Self-Care and Stress Management45$609Obtain appropriate tools and resources to increase personal wellness and to help develop resiliency. The importance of self-care will be discussed and encouraged to help motivate, challenge, and inspire students to maintain positive changes in their lifestyle. Students will examine their own sense of self, emotions, and behaviours and reflect on how these aspects determine what self-care looks like and how it can affect our well-being.
CMNS 1100Professional Communications45$609Effectively write letters, emails, blogs and proof copy that eliminates confusion and misunderstandings and promotes a positive working environment both internally and externally. Practice verbal communications skills and practice tactics to defuse and minimize conflict.
ADMN 1250Clinical Procedures & Document Handling45$609Understand clinical skills performed in a medical office, including physical examinations, basic lab procedures, asepsis / infection control and sterile procedures. Learn about Ethics and principles of health care, Covid-19 protocols, administrative and clinical responsibilities, etc.
ADMN 1212Anatomy and Terminology 230$406Learn the remaining medical language skills required to be a successful Medical Office Administrator. Anatomy and terminology discussed includes the nervous system, muscular and skeletal systems, as well as the skin, eyes and ears. Review medical imaging for diagnoses and the use of nuclear medicine for the process of tracking examinations and test results as a vital process of the medical office.
ADMN 1230Equity, Diversity, Inclusion & Indigenous Health Concerns22.5$305
ADMN 1240Medical Records and Billings22.5$305
BUSM 1150Employment Prep30$406When seeking employment or making a career change, positively standing out from the rest and being noticed is a key factor in potentially securing an interview and successfully reaching your goal of employment. In this course learn effective job search techniques; explore how applicant tracking systems work; create a professional resume and covering letter; how to prepare for an interview and follow up; and create a bio for LinkedIn
HESA 1350Workplace Hazardous Materials Information System (WHMIS)4$49Earn WHMIS certification in a classroom environment.
HESA 1201Comprehensive Occupational First Aid (Level 1)16$199Students participate in this course for comprehensive level-1 Certification. Course content includes basic life support (CPR-A), use of AED, wound management, critical airway, breathing and circulatory interventions with c-spine control, etc..
ADMN 1290MOA Practicum200$8125-week, full-time practicum in a medical office setting.

For a shorter, introductory version of the MOA, students may choose to take the Booking Clerk Program.  Booking clerks perform scheduling and booking functions for outpatient clinics, support medical imaging teams, organize patient appointments and locate / file appropriate documentation.

The booking clerk micro-credential includes:

  • ADMN 1200: Medical Administrative Procedures (3 credits)
  • ADMN 1211: Anatomy and Terminology 1 (3 credits)
  • BCAP 1200: Keyboarding 1 (1.5 credits)

Total tuition for the program is: $1,523 (plus textbooks and tech/library fees).

Interested students can apply via the “apply now” button on the website and select “Booking Clerk”

Upcoming Info Sessions:


The BC Employer Training Grant is a provincial grant available to employers who want to fund an employee’s education and covers 80% of training costs.

Information about the grant can be found here: https://www.workbc.ca/find-loans-and-grants/industry-and-employers/bc-employer-training-grant

Note, this grant is available to employers only and only when following certain conditions.  Please contact WorkBC directly if you have questions about this grant.

I have been out of school for quite some time and am a bit worried about attending as a mature student.

There is absolutely nothing to worry about as we have students of all ages, ranging from early 20’s to late 60’s, and welcome the diversity, experience and knowledge that all bring to our courses.  All our classes foster a warm, fun and inviting learning atmosphere.

Is there a practicum for this program?

Yes, all students will be placed in a practicum in an appropriate medical office setting near the end of their studies.

Do I have to find my own practicum host-site?

No, the college will place all students at an appropriate site.  When possible, the college will try to find a site close to a student’s home or area of preference but this will not always be possible.  It is expected that students get themselves to their practicum site regardless of whether or not it is their first choice.

Is this a new program at RMC?

Yes and no.  Ridge Meadows College offered a Medical Reception program in the past but has not done so in recent years.  This program has been completely overhauled and updated to prepare students for current needs and expectations of the profession.

Administrative Office Specialist – RMC’s AOS program has been designed to prepare you for today’s office with a foundation of software, communications and bookkeeping skills.

Bookkeeping Professional – RMC’s Bookkeeping Professional program is designed to enhance your existing office skills with Bookkeeping skills, including budgeting, cost management, payroll administration and industry leading software like Quickbooks and Sage.